Private sector innovations in information technologies are transforming virtually every industry, and the rate of change seems to be accelerating.
The mindblowing rate of innovation taking place in the private sector is a stark contrast to the glacial pace of innovation in government bureaucracies. Indeed, to many people in the private and public sectors, government agencies appear, at best, frozen in time, and at worst, actually deteriorating before our very eyes.
It doesn’t have to be this way. Government agencies can leverage new tools, techniques and technologies to improve their effectiveness and even delight their users, but doing so requires more than simply signing a fat contract with a vendor of high-tech wares. It requires government adopting the values of the “open source way”: open exchange, participation, rapid prototyping, meritocracy, and community building.
Doing so will change government agencies in significant ways: new roles, new skills, new trainings, new people, and new organizational structures.
But this “digital transformation” won’t come without a fight. Fortunately, it isn’t an “all or nothing” proposition.
Piecemeal reform is taking place within government, and patterns are emerging that show how small teams within government that deliver “digital services” to other government units and agencies – things like websites, mapping systems, workflow management solutions and other high-tech products and services – are driving change.
The origins of the “digital service” concept can be traced back to 2010 when the government of the United Kingdom began a website redesign project that turned into something much more: a rethinking of the very nature of government. Mike Bracken, co-founder of the U.K.’s Government Digital Services (GDS), articulated “government as a platform” in his 2014 PDF talk. GDS has gone on to become a vocal advocate of the open source way in government and is responsible for saving the UK Government over £1 billion a year since its inception in 2013.
His book, Digital Transformation at Scale, is one of the clearest and most useful texts on the topic. Read it! And lets deliver a future-friendly government for New York City!