Disasters often generate tremendous pressure to reform bureaucracies because inefficiencies which are easily hidden and tolerated during the normal course of events suddenly become quite obvious and potentially deadly.
COVID-19 is putting tremendous pressure of social services providers: both the nonprofits that often deliver social services and the government agencies that operate their own programs and oversee service provision in general.
In Madrid, the city government is reorganizing its social services system in a hurry to meet the needs – implementing modernization and reform plans that never would’ve been possible outside this crisis.
When it comes to families, the authority will focus on eliminating bureaucratic obstacles so that the most vulnerable receive emergency aid quickly. The mechanism of the ‘family card’ will be definitively implemented. Also, social service centres will start reopening as of next week.
Read more about it here: Madrid with shock plan to face the social challenges caused by Covid-19