In almost every major U.S. city and in over 90% of counties, if you call 2-1-1, you’re connected to a directory assistance representative that can refer you to the health and social services that meet your needs. If you call 2-1-1 in New York City, you’re connected to our 311 system — which is good at providing basic information about government services, but isn’t able to refer you to the vast majority of nonprofit services available in the city.
211 systems are essential infrastructure for any coherent social safety net. Indeed, without them we don’t even know what the social safety net looks like!
These systems enable people to find a huge array of help for a broad collection of things, including: housing, employment, food, children’s services, domestic violence counseling, and so much more.
Without a 211, social workers are left to solve this information problem on their own. Many create their own lists on paper and in Word documents that they share with each other. Some organizations maintain resource directories for certain kinds of people or neighborhoods. Well-funded institutions even pay for-profit companies to find this information and provide it to their clientele.
Our lack of a real 211 system is a hindrance to every nonprofit and government service provider, and an embarrassment to every politician who claims to care about New Yorkers in need.
We can change that by creating a 211 system for New York City.
- Disaster Preparedness Requires a 211 System; New York City Still Doesn’t Have One, Gotham Gazette, October 3rd, 2017
- Open Referral: 2019 in Review, Open Referral Website, January 31st, 2020